Internet users in the Northeast US reported widespread outages on Tuesday.
In a statement emailed 90 minutes after the outage was first reported, Verizon said it was working on a problem that hurt the Fios service “throughout the Northeast Corridor” and that some service had already been restored Went.
The telecom giant had reported cut fiber in Brooklyn via Twitter, although it is unclear whether the issue was responsible for the outage. Verizon did not provide an estimate in its email about when the problem would be fixed and not to answer questions about the cause of the problem.
Another major Internet service provider, Comcast, said it did not see its network problems on Tuesday.
People posting on Twitter reported issues connecting to various online services in a geographic area from Washington to Boston. The region, densely populated, includes major US government services as well as major financial companies such as Fidelity Investments.
Diana Gaspar’s daughter in New York could not connect to her online class because her home internet was spotty for a few hours in the afternoon, although her daughter was able to log in with Gaspar’s phone.
“We didn’t see it as a major issue,” Gaspar said.
The outage affected Internet and cloud providers as well as major sites such as Google and Facebook. Amazon, whose web services division splits a wide range of online services, indicated that its network was not the cause of the problem.
It said that for about an hour and a half, around 12:45 pm Eastern, some customers on the East Coast had a problem connecting to Amazon Web Services, or AWS. It said that its services were operating normally.
Google said it did not find problems with its services and was investigating.
According to Doug Madory, director of Internet analysis at Kentic, a network monitoring company, the East Coast outage began at 11:25 am local time and recovery began at 12:37 pm. He reported a 12% drop in traffic volume for Verizon.
Madori said he does not yet know if other carriers were affected.
Interruptions in Internet services are always a hassle, but have become even more painful as the epidemic has forced millions of people to work from home and students from far away to come to school.
Galvin Middle School in Wakefield, Massachusetts, a suburb of Boston, said in a tweet, “Today there is a widespread internet outage in an area affecting distance education. One tweet reads. Be patient and do what you can. Let’s do the best. It’s out of our control. Get resolved soon! “
Reached by phone at Galvin Middle, Trish Delano said students who were learning remotely received a paper assignment. “Teachers are able to keep going. They are going old school. “
Carrie Wiedemann, a network engineer with connectivity problems at her home in Northern Virginia, said that even if your home Internet still works, some online services may be interrupted if the problem is the backbone of Verizon’s network Be with
“If Outlook works but YouTube doesn’t, whose fault is it?” Verizon’s mistake. But it is not clear from the beginning, ”he said.
This story has been revised to improve the spelling of network monitoring company Kentick.
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