In view of The coronavirus epidemic was forced to adopt its policies to keep both hotel guests and employees safe. While some of these new practices – e.g. Comprehensive Benefits for Hotel Rewards Programs – Short-term solutions to an emergency, many adjustments are part of the new normal of the hotel industry. Read on to learn more about how hotel experiences will be slightly different from 2021 and beyond.
A top concern for many travelers these days is what hotels are doing to keep both public places and rooms clean. And while it may seem that hotels are promoting their cleaning practices for the first time, this is not entirely the case.
“What they’re doing, in essence, is a secondary cleaning process that disinfects and cleans,” says Robert Rauch, hotelier and founder of Hotel Guru, A website dedicated to sharing trends and predictions about the hospitality industry. “We send an inspector inside and identify hot spots in the room.” Hot spots include high-touch surfaces such as dockneobs and TV remotes.
Before your stay, expect to clean housekeeping well and clean your room with disinfected products. Additionally, housekeeping may be suspended or operated only on request for certain assets for a short term. Hand sanitizers will be available in public areas at your hotel, and some properties will have hand sanitizers or disinfected wipes in guest rooms.
Rauch hopes the hotels will retain these new sanitizing protocols for a while. However, they believe the properties will stop being advertised after the epidemic as part of their cleaning process.
Slow roll out
To help limit contact between hotel staff and guests, the hotel has suspended or limited valet parking and spa services. Phil Cordell, HiltonThe global head of lifestyle brands and new brand development says these facilities will return gradually and hotels will potentially lead travelers. Kordell says Hilton uses guest surveys to gauge which visitors are ready to use again. This ensures that Hilton does not move faster than its guests, following recommendations from organizations such as the Centers for Disease Control and Prevention. Likewise, Marriott The properties will roll out the facilities gradually according to local guidelines.
Unexpectedly, the lockdown and stay home order has left many people craving for opportunities that allow them to get some fresh air and sunshine. Hotels are already capitalizing on this trend towards spending time. Cordell says Hilton’s properties, along with outdoor spaces, have seen a “dramatic increase” in guest use. In addition, both he and Rauch hypothesize that business travelers may host events or seminars as space or weather permits. What’s more, outdoor workspaces provide a special boon for those who opt for one Hotel package from work.
“People want to hang out,” Rauch says. “They want to be able to be together and see their friends, family and loved ones outside.”
Mike Mueller, President of Brand Operations at Wyndham Hotel & Resorts, Pandemic pushed hotel owners to use outdoor space. Many Wyndham properties are limited service hotels, meaning they have high-end facilities such as on-site restaurants or large rooms where guests can gather.
“Hotel owners were not thinking about it [outdoor space] Earlier, “Mueller says.” For groups that want to socialize together, spread across three or four rooms, where you socialize [so that] Is social discrimination possible? “
Some properties, he says, have been used to install pergolas and picnic tables from outside for guest use. Mueller predicts that the trend is here to stay as the hotel owners discover that these additional spaces are an asset to guests.
Since 2015, Hilton guests have been able to access their rooms using digital keys available through Hilton’s app.(Courtesy of Hilton)
Web and app technology
“There’s an app for that” is certainly true for hotel brands. Top brand including Four seasons, Hilton and Marriott, are apps that create a seamless experience for guest stay. Based on the app, travelers can book rooms, provide room service, chat with hotel staff and check their rooms.
Many of these apps and functions were pre-epidemic, but it was not yet Social distancing It became standard that brands pursue a “contactless” angle, Rauch says. The Hilton app was launched in 2015, and it currently offers benefits such as contactless check-in and a digital key, which guests use to open their rooms at around 5,000 Hilton properties worldwide. In fact, the epidemic pushed users to take advantage of the digital key: Hilton reported that from the end of 2019, the number of guests using the digital key almost doubled by the end of 2019. Similarly, Marriott’s Bonvio Marriott Bonvoy Members book rooms, check in, where available, enter their rooms with mobile keys. Marriott also began offering web check-ins for both members and nonmembers in September.
Budget travelers will be happy to know that Wyndham released its app in September, allowing users to manage themselves Wyndham Rewards Book an account, hotel, and check out around 6,000 properties with your smart device or out of your room.
This technology will remain well after the epidemic ends, but hotels are moving with it at different rates. For example, in the Marriott projects by mid-2021 all hotels will have a mobile key. On the other hand, hotels in Wyndham do not have mobile key technology. According to Muller, it could take them some time before they did. Part of the hurdle is that the technology is expensive to implement. What effect this will have on customer service is also uncertain.
“We cherish that relationship very fondly during check-in and checkout,” Mueller says. He said Wydham is looking at how offering digital keys will affect the relationship between employees and guests, particularly whether it will remove all contact between parties during guests’ stay.
Food and Beverage Services
Due to the epidemic, hotels handle dining options. For some, this meant shutting down breakfast amateurs and serving food to guests in advance. Others opted to limit service temporarily or at nearby restaurants. However, dining at hotels will make a comeback, although it will be slightly different.
Mueller can serve buffalo to the hotel staff in place of guests who help themselves. Cordell presupposes pre-divided or individually divided servings that may be present on buffet lines instead of large food trays.
Creating a hybrid of buffet and tablecloth service may be another option. Hilton is operating an event in multiple locations that allows guests to select various options from a menu that their server brings to them. Cordell says the selection can still eat all-you-can, but will limit how many items guests have to touch. One more bonus? Cordell reports that hotels using the program have less food waste. Whether this dining option will roll out to other Hilton properties is still undetermined.
Major brands around the world offer ways to order food online. For example, Four Seasons has allowed guests to order room service from the brand’s app since 2015. Some Marriott properties have also started allowing guests to order food from their hotel restaurants via a mobile device. Seeing the success of the program, Marriott plans to expand the service to more properties. However Hilton does not currently offer to order through Hilton honors The app, the company says, is a potential feature in the future.
Stick to essential
In 2020, the hotel removed luxurious items from guest rooms to limit the number of high-touch items. For example, Wyandham took out decorative throw pillows.
“There’s a fine line between features and clutter,” Mueller says. He says that now that hotels are removing these facilities, they are unlikely to be brought back. “If [those accessories] Were only to add a pop color, they would go away. ”
Hilton properties no longer offer in-room notepads, menus and magazines, and Cordell says they have gone for good. Instead, guests can use their smart device to scan the QR code and see that the information has popped up on their device.
Hotel design changes slowly, and sustainability remains at the forefront of many brands. In 2018, Marriott announced that it would swap its smaller single-use bottles for larger bottles of shampoo, conditioner and shower gel. Despite the epidemic slowing their progress, Marriott reports that it is “committed to reaching its goal.” In addition, hoteliers agree that many travelers continue to express interest in living in green buildings and accommodation. As hotels make design and infrastructure choices, they are likely to consider solutions such as LED lightbulbs and environmentally friendly materials.
Unlike the steady stream of environmental changes that hotels are making, the shift towards cleanliness has been relatively minimal. To help guests maintain a distance from others, the hotel has made some changes to interior locations, such as laying tables at a distance of at least six feet in restaurants or expanding outdoor dining venues. However, Cordell predicts that there will be additional changes to the way the hotel looks and feels that will focus on cleanliness and health. A prime example: using hard surface flooring in guest rooms instead of carpet, because those surfaces are easier to clean. Other advances are more technology-based, such as installing ultraviolet light and selecting upholstered fabrics that are easy to clean and resistant to bacteria. The future of hotel design will include both environmental efficiency and sanitation, yet many of these changes, Cordell stresses, will not arrive immediately.
No matter where your journey takes you in 2021, your hotel will likely have some or all of these changes. Consult the property’s website or contact the hotel before traveling for a complete list of available facilities and safety precautions. Consult US News to decide where you should live. ‘ Best hotel Ranking.